Who We Are
Sterling River Insurance Group ("SRIG," "SRIG Benefits," "we," "us," or "our") is an independent insurance agency serving clients in all fifty states. This Privacy Policy explains how we collect, use, share, and protect information when you visit SRIGBenefits.com (the "Site"), register for our workshops, request information, or communicate with us by phone, text, or email.
By using the Site or providing information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
Information you provide directly. When you fill out a form, register for a workshop, book a call, or contact us, we may collect your name, email address, phone number, mailing address or ZIP code, date of birth, and information relevant to your insurance needs — such as your Medicare enrollment status, current coverage, prescriptions, or preferred doctors — that you choose to share so we can help you compare plans.
Information collected automatically. Like most websites, we may collect certain information automatically when you visit, including your IP address, browser type, device type, pages viewed, and how you arrived at the Site. This is gathered through cookies and similar technologies to help us understand how the Site is used and to improve it.
Call recordings. Calls with our team may be recorded for quality assurance and to comply with federal requirements that apply to Medicare plan discussions. Recordings are retained in accordance with applicable Centers for Medicare & Medicaid Services (CMS) requirements.
How We Use Your Information
- To respond to your requests and provide the services you ask for, including plan comparisons, quotes, and enrollment assistance
- To deliver educational content you register for, such as our on-demand workshops and newsletter
- To communicate with you by phone, email, or text message (with your consent, where required)
- To operate, secure, and improve the Site
- To comply with legal, regulatory, and carrier requirements that apply to licensed insurance agencies
Text Messaging (SMS) Consent
By providing your phone number and opting in to text messages, you consent to receive informational and marketing text messages from Sterling River Insurance Group at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with any third party.
How We Share Information
We do not sell your personal information. We share information only as needed to serve you and run our business:
- Insurance carriers: when you ask us to obtain quotes or submit an application on your behalf
- Service providers: vendors who help us operate — such as our customer relationship management platform, scheduling tools, email delivery, and website hosting — under obligations to protect your information
- Legal and regulatory: when required by law, regulation, subpoena, or to protect our legal rights
Cookies & Analytics
The Site may use cookies and analytics tools to measure traffic and improve your experience. You can control cookies through your browser settings; disabling them may affect some Site features. Embedded content (such as YouTube videos and scheduling tools) may set their own cookies governed by those providers' privacy policies.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we treat your information the way we'd want our own family's treated.
Your Choices & Rights
- Email: unsubscribe using the link in any marketing email
- Text messages: reply STOP to any message
- Phone: ask to be removed from our call list at any time
- Access & correction: contact us to review, update, or request deletion of your information, subject to records we're required to keep by law or regulation
Depending on your state of residence, you may have additional privacy rights under state law. To exercise any rights, contact us using the information below and we will respond as required by applicable law.
Children's Privacy
The Site is intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us information, contact us and we will delete it.
Third-Party Links
The Site may link to third-party websites, including Medicare.gov, carrier sites, and social media. We are not responsible for the privacy practices of those sites — review their policies directly.
Not Affiliated with the Government
SRIGBenefits.com is not connected with or endorsed by the United States government or the federal Medicare program.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above reflects the latest revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contact Us
Sterling River Insurance Group
Phone: 888-371-7744
Email: [email protected]
Website: SRIGBenefits.com